Experienced Support Worker – Complex Care | Toowoomba QLD

Join a team that values professionalism, compassion, and people-first support.

About Magenta

Magenta Community Services is a values-driven disability support organisation providing person-centred and flexible care across Queensland and New South Wales. We’re professionals with heart — focused on building genuine relationships, not red tape.

Our team works with participants who have diverse and complex needs, creating safe, empowering environments where people can live life their way.

The Role

We’re seeking experienced Support Workers in Toowoomba to work across clients with complex and high support needs. In this role, you’ll:

• Deliver hands-on, person-centred care including all aspects of daily living (personal hygiene, meal preparation, cooking, cleaning, domestic tasks).
• Assist with mobility, transfers, lifting, positioning, and use of mobility aides.
• Implement Positive Behaviour Support (PBS) Plans, restrictive practice protocols (environmental & physical), de-escalation & behaviour intervention as needed.
• Provide non-verbal communication supports (e.g., key word signing), behaviour cue-reading, anticipating needs.
• Support participants with accessing the community: social, recreational, medical appointments, learning experiences, outings.
• Help with skill development: assisting clients to develop independence in daily tasks, social skills, decision making.
• Maintain a safe environment: adhere to risk assessments, assist with safety protocols, follow restrictive practice guidance, work with allied health and family.
• Collaborate with a multidisciplinary team including family, therapists, other support staff: participate in handovers, documentation, progress reviews.
• Be flexible in rostered shifts: some 2:1 support, variable hours including evenings, weekend, possibly sleepover or passive night shifts depending on client.
• Contribute to a culture of respect, dignity, choice, and continuous improvement: feedback, training, supervision.

What You’ll Bring

Essential:

• Proven experience supporting people with complex behaviours or high support needs.
• Confidence in implementing Positive Behaviour Support Plans and restrictive practice protocols (environmental & physical).
• Competence with non-verbal communication (for example key word signing) and reading/responding to behaviour cues.
• Current:
• NDIS Worker Screening Check
• Working with Children Check
• National Police Check
• First Aid & CPR Certificate
• COVID-19 Vaccination

Desirable / Highly Regarded:

• Certificate III (or higher) in Individual Support / Disability / Community Services or related field.
• MAYBO training.
• Therapeutic Crisis Intervention (TCI) certification.
• Experience with behaviour de-escalation, restrictive practices, or injury prevention.

Why You’ll Love Working With Magenta

• Supportive, inclusive team culture.
• Paid induction and ongoing professional development including advanced training.
• Consistent shifts and meaningful connection with clients.
• Flexibility in roles and genuine respect for your input.

Apply Now

If you’re an experienced Support Worker who brings calm, confidence, and compassion to complex care — we’d love to hear from you.