Experienced Support Worker – Complex Care | Toowoomba QLD

Join a team that values professionalism, compassion, and people-first support.

About Magenta

Magenta Community Services is a values-driven disability support organisation providing person-centred and flexible care across Queensland and New South Wales. We’re professionals with heart — focused on building genuine relationships, not red tape.

Our team works with participants who have diverse and complex needs, creating safe, empowering environments where people can live life their way.

The Role

We’re seeking experienced Support Workers in Toowoomba to support two female participants with highly complex behaviours and significant support needs, delivered through a 2:1 support model.

In this role, you’ll:

• Deliver hands-on, person-centred care including all aspects of daily living (personal hygiene, meal preparation, cooking, cleaning, domestic tasks).
• Assist with mobility, transfers, lifting, positioning, and use of mobility aids.
• Implement Positive Behaviour Support (PBS) Plans, restrictive practice protocols (environmental & physical), and apply de-escalation strategies as needed.
• Provide non-verbal communication supports (e.g., key word signing), behaviour cue-reading, and proactive support.
• Support participants to access the community including social, recreational, and medical activities.
• Assist with skill development to build independence, confidence, and decision-making.
• Maintain a safe environment by following risk assessments, safety protocols, and working collaboratively with allied health and families.
• Work as part of a multidisciplinary team, including completing documentation, handovers, and contributing to care planning.
• Be flexible across a range of shifts, including active shifts, sleepovers, evenings, and weekends.

Important Availability Requirement

This role requires reliable availability for both sleepover and active shifts.

Please note: if you do not have availability across these shift types, it is unlikely your application will be successful.

What You’ll Bring

Essential:

• Proven experience supporting people with complex behaviours or high support needs.
• Confidence implementing Positive Behaviour Support Plans and restrictive practice protocols.
• Ability to read and respond to behavioural cues and support non-verbal communication.

Current:

• NDIS Worker Screening Check
• Working with Children Check
• National Police Check
• First Aid & CPR Certificate
• COVID-19 Vaccination

Desirable / Highly Regarded:

• Certificate III (or higher) in Individual Support / Disability / Community Services or related field
• MAYBO training
• Therapeutic Crisis Intervention (TCI) certification
• Experience with behaviour de-escalation, restrictive practices, or injury prevention

Why You’ll Love Working With Magenta

• Supportive, inclusive team culture
• Paid induction and ongoing professional development including advanced training
• Consistent shifts and meaningful connection with participants
• Flexibility in roles and genuine respect for your input

Apply Now

If you’re an experienced Support Worker who brings calm, confidence, and compassion to complex care — we’d love to hear from you.